These terms and conditions apply not only to current work but also to all future work. All animals will be seen in accordance with the Veterinary Surgeons Act 1966 and Exemptions Order 2015. McMasters Veterinary Physiotherapy reserves the right to refuse treatment if it is deemed to be either inappropriate or unsafe, examples being but not limited to undiagnosed lameness, infectious disease, and other health issue.

Client Confidentiality: The physiotherapist/client relationship is founded on trust and in normal circumstances we will not discuss or disclose to any third party any information about a client or animal without either express or implied consent.

Ownership of records: We retain, as our property, all clinical records. Any veterinary surgeon or paraprofessional taking over a case may be forwarded copies of relevant records but only upon the request or consent of the client. Please refer to our Privacy Policy for further information.

Insurance: We support the principle of insuring against unexpected accidents or illnesses. However, we would respectfully remind you that our terms of payment still apply and that the contract with the insurance company is between the client and the insurance company only.

Payment: Card and cheque payments are not accepted at this current moment in time. Invoice will be issued prior to or on the day of the appointment in which payment is expected on the day of the appointment at the latest. BACS payments are preferred but cash can be taken on the day. Payment plans are Non-refundable however they can be cancelled at any time providing all sessions that have already taken place have been paid in full. We reserve the right to pursue any unpaid accounts, this may include the use of a debt collection service or civil proceedings. If payments surpass 48 hrs of original payment deadline and interest rate of 8% will be added per day that the payment is late. For failure to comply with our payment terms we reserve the right to withdraw our services and will give notice of this in writing.

Cancellation Policy: We understand that there may be extenuating circumstances forcing you to cancel your appointment. However, if cancellation is made less than 24 hrs from appointment date, we reserve the right to charge the fill appointment fee, between 24-48 hrs 50% of the appointment fee, more than 48 hrs there will be no charge. Cancellations must be made via email or WhatsApp. If your animal has been diagnosed with any contagious diseases or illness you MUST cancel the appointment. In these circumstances you will not be charged a cancellation fee. You may be asked to provide proof of veterinary diagnosis.

Data Protection: In holding and using data about you, we will comply with the provisions of the General Data Protection Regulation and the Data Protection Act 2018. In instructing us to treat yourself or your animal, you authorise us to use that data in the course of the work that we do for you. We will, where specifically required, pass on to Insurers details of clinical histories and case records relating to yourself or your animal. We will not divulge your details to other agencies except for debt collection purposes.